CIO GOVERNANCE WITH ESDP
One Operating Model for the CIO
The Enterprise Service & Delivery Platform (ESDP) connects support, improvement demand, capacity, projects, releases, source-code governance, organizational knowledge and business-value measurement into one management model.
CIO GOVERNANCE WITH ESDP
One Operating Model for the CIO
SUPPORT
Manage Service Performance
IMPROVEMENTS
Manage Business Demand
BUDGET
Control Improvement Capacity
PROJECTS
Control Complex Delivery
CODE GOVERNANCE
Maintain Controlled Source-Code Governance
RELEASES
Manage What Goes Into Production
KNOWLEDGE BASE
Preserve and Reuse Organizational Knowledge
BUSINESS VALUE
Show the Business What IT Delivers — Not Just What IT Costs
CAPACITY GOVERNANCE
Govern Improvement Capacity in Hours
Customer governance is based on work hours.
Customer Governance = Hours
Allocated Hours
Reserved Hours
Committed Hours
Actual Hours
Available Hours
Budget plan
MEASURE BUSINESS VALUE
Connect IT Delivery to Business Outcomes
Capture baseline, target, expected value and actual outcome so the CIO can report IT contribution.
Baseline
Target
Expected Value
Actual Result
Department Reporting
IT Cost → IT Business Contribution
RELEASE GOVERNANCE
Controlled Releases.Predictable Production Change.
Customer-agreed release cadence with testing, production approval, deployment, stabilization and traceability.
Customer-Agreed Release Cadence
Release Scope Visibility
Testing & Approval Gates
Controlled Production Deployment
Stabilization & Traceability
ITCM Methodology
HOW THE SERVICES CONNECT
Implement. Operate. Improve. Measure.
The services can be purchased independently, but the governance model connects them across the application lifecycle.
1.IMPLEMENT
2.OPERATE
3.IMPROVE
4.MEASURE BUSINESS VALUE
ONE PLATFORM
One Portal for Users.One Management View for IT.
Internal IT teams and external IT providers can work inside the same Enterprise Service & Delivery Platform (ESDP), with responsibility divided by system, service or process while the CIO retains one management view.
Internal IT
Optenera / External IT
Clear Responsibility Boundaries
Unified User Experience
Unified CIO Visibility
AI-Assistant